Answers for Setup, Connections and Plans
Need further assistance? Contact support@lightxtrevpn.com.
What is LightXtreme VPN?
LightXtreme VPN connects your device to a VPN server through an encrypted tunnel. Apps and regional servers support different devices and use cases; encryption complements, rather than replaces, device updates and account security.
Which devices are supported, and how many at once?
iOS, Android, Windows, macOS, Linux, Android TV, Apple TV, plus Chrome, Edge and Firefox extensions. Plans allow several simultaneous logins; the exact number is listed on each plan.
Do you log my online activity?
Browsing history, traffic content and DNS queries are not logged. Connection logs such as source IP, timestamps and session length are also not retained. The privacy policy covers the limited information needed to operate accounts.
Is there a free trial?
After installing the app, new users can claim trial time for selected locations. Paid subscriptions provide access to all servers and higher bandwidth.
How do I get a refund?
Within 30 days of your first purchase, contact us in the app or email support@lightxtrevpn.com for a full refund. Requests are usually processed within 3 business days.
The connection fails or is slow. What should I do?
Check your local connection and system clock, then restart the app. If needed, try a nearby server or another protocol in Settings. Give support your device model, system version and app version if the issue continues.
Which payment methods do you accept?
Major bank cards, Alipay, WeChat Pay and selected digital wallets. Payments go through secure third-party processors; we never store your full card number.
Do subscriptions renew automatically?
App Store and Google Play subscriptions renew automatically and can be cancelled in the store's subscription settings. Plans bought on our website do not auto-charge when they expire.